Mystery Shopping

We enlighten colleagues in the translation & localization industry with the unmasked truth.

Mystery Shopping Service for Translation Companies
We’ll help you understand what is really going on in your business by anonymously assessing your products, people and performance through mystery shopping.

Whether it’s reviewing response times, sales team performance, customer care, communication skills or regulation compliance, we work as your activists for change by providing the vital intelligence to make a difference.

How It Works

In short, we put on a mask and pretend to be a customer.

Using specialist hacks we’ve designed for the translation & localization industry, we will audit, assess, check, test and prod whatever element of your business you need, giving you with a full mystery shopper report on what we found.

  • Our approach is very hands-on, down-to-earth and collaborative in nature.
  • We are frank, open, honest and independent in our feedback.
  • We work for your bests interests by making sure that everything we do is in line with your wider goals.

Ready for some truth? Then let’s work together. 

Contact one of the team who will be in touch as quick as a wink!

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