…CX is about learning to give your clients such a fantastically hot experience that they keep coming back for more!
Our course helps teams explore how they can focus on clients’ emotions and expectations in order to deliver a customer experience that gets tongues tingling.
This highly-interactive and creative workshop is designed for people working in the translation & localization industry who want to create a distinct USP for their company through adopting a Customer Experience (CX) approach to business.
Customer Experience (CX) Training Course
Employing a team-building and collaborative training style, this unique and fun workshop gets learners thinking about how they impact clients emotionally and what they can do to give their services a real kick!
- Who for: Anyone who works in translation/localization
- Duration: 6-hr (workshop) or 2-hour (webinar)
- Delivery: Workshop or Webinar
- Style: Interactive, fun & ideas-fuelled learning
- Approaches, aims and goals of the CX philosophy
- The role of emotions in creating a business with impact
- Client profiling and understanding what makes people tick
- Customer Journey Mapping – exploring customer pain points & opportunities
- Common client challenges when dealing with the translation & localization industry
- Practical tips and ideas on delivering a wow! customer experience
- Explore how, where and why customers experience your brand/company/service
- Discover the opportunities offered by focusing on the emotions of your customers
- Evaluate your strengths and weaknesses in delivering your ideal CX
- Identify roles and responsibilities in working towards beating client expectations
- Learn strategies and techniques to create meaningful business relationships
- Demonstrate ideas on how to immediately make changes at work that can help CX
Request Full Course Information
If you would like a full overview of our Customer Experience (CX) course, please contact us using the form below… shukria!
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