Champion Customer Service

…in today’s competitive translation marketplace, Customer Service separates the winners from the losers.

Our unbeatable course helps learners become champions at customer services, ensuring they consistently deliver customer satisfaction, helping them stand head and shoulders above the competition.customer service in translation industry

 

The training is guaranteed to help professionals working in translation & localization discover their inner customer service superhero, helping them use their skills, passion and power to provide unbeatable customer care, driving the business onwards and upwards.

Customer Service Skills Training Course

This unique and original training course works within the context of the translation & localization industry, blending customer service theory and practice with industry-specific language, case studies and examples.

Industry studies clearly demonstrate that happy clients are more likely to increase the value of their purchase, return again and share their experience with others.

Course Overview

  • Who for? PMs, Management, Team Leaders, Sales, Vendors, HR, Business Owners
  • Duration: 6-hour/4-hour (workshops) or 2-hour (webinars)
  • Delivery: In-house Training Workshop or Online Webinar
  • Style: Interactive & practical learning mixed with presentation

Course Highlights

  • General principles and basic concepts of current customer service models
  • Winning behaviours of industry competitors renowned for good customer service
  • Customer experience, communication channels and service flow
  • Value add behaviours across business roles
  • Dealing with difficult customers and reframing the relationship
  • Service selling strategies & intrinsic measures to map customer service performance

Learning Points

  • Identify personal & company approaches to customer service
  • Explore customer service expectations within the localisation and translation industry
  • Evaluate current internal customer service processes and assess gaps
  • Learn strategies to manage positive telephone and email customer service
  • Develop service selling tools as part of the customer service strategy
  • Gain insights into tricks and tips that will delight clients

Request Full Course Information

If you would like a full overview of our customer service skills course, please contact us using the form below…danke!!

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